Privacy Policy

This Privacy Policy outlines how Soraxus Networks Inc. ("we," "our," "us") collects, uses, stores, and discloses your personal information when you use our services. By accessing or using our services, you ("you," "your," "customer," "client") agree to the terms of this Privacy Policy. We are committed to complying with the British Columbia Personal Information Protection Act (PIPA) and other applicable privacy laws. This Privacy Policy is part of our Service Agreement and applies to all of our services. We may update this Privacy Policy periodically. You are responsible for reviewing it regularly to stay informed about any changes.

"Personal Information" – Any information about an identifiable individual, including but not limited to name, contact details, billing information, and IP address. "Privacy Officer" – The designated individual responsible for ensuring compliance with this Privacy Policy and applicable privacy laws. "Service Agreement" – The contract between Soraxus Networks Inc. and the customer outlining the terms of service. "Cookies" – Small data files stored on your device to enhance your experience with our website and services.

3.1 Personal Information We may collect the following identifiable personal information when you interact with our services: - Name and contact details (e.g., email, phone, address) - Billing and payment information - Service usage details - Communication records (e.g., emails or ticket messages) - Device identifiers, such as IP address and general device type (e.g., desktop or mobile). 3.2 Technical Data We automatically collect certain technical data when you use our services: - IP address - User agent (e.g. operating system and browser) - Browser type and version - Device information (e.g., make, model, or operating system version) - Service usage analytics - Log files

We collect and use your personal information for the following purposes: - To provide and maintain our services - To process payments - To communicate with you - To improve our services - To comply with legal obligations - To detect and prevent fraud or abuse

Under British Columbia's PIPA, we require your consent to collect, use, and disclose personal information. You have the right to: - Access your personal information - Request corrections to your information - Withdraw consent for data collection - Request deletion of your personal data - Complain to the BC Office of the Information and Privacy Commissioner (OIPC)

We implement security measures to protect your personal information: - Encryption of sensitive data - Secure authentication and access controls - Regular security audits - Employee training on data protection

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy. When data is no longer required, we securely delete or anonymize it.

If personal information is transferred outside of Canada, we take steps to ensure it remains protected under applicable privacy laws. By using our services, you consent to such transfers.

We may use third-party service providers for hosting, payment processing, or analytics. These providers must comply with our privacy standards and applicable laws.

Our services are not intended for individuals under 13 years of age. If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you may only use our services with parental or guardian consent. We do not knowingly collect personal information from individuals under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete such information.

We use cookies to enhance user experience and improve our website. You can manage cookie preferences in your browser settings. Some cookies are essential for service functionality.

We may update this Privacy Policy from time to time. Any significant changes will be posted on our website with an updated date.

If you have questions about this Privacy Policy, or if you wish to exercise your rights under PIPA, please contact our Privacy Officer: - Email: [email protected] - Address: 5307 Victoria Drive, Suite #1024, Vancouver, BC, Canada, V5P 3V6 - Support URL: soraxus.com/support

If you believe your privacy rights have been violated, you may file a complaint with the Office of the Information and Privacy Commissioner for British Columbia: - Website: www.oipc.bc.ca - Email: [email protected] - Phone: +1 (250) 387-5629